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F.A.Q


Q:If the dress you received is different from picture, what should I do?
Your merchandise will be carefully inspected by us before it is shipped to you. If you find any flaw or damage you think which was missed during our inspection, and if you find something different with your order, such as color, style, fabric, pattern etc. You can contact our customer service,this is our email dress for return: newquinceaneradresses@fashionos.com. We accept any return within  7 days after u received the dress. After we got your return dress,we will give your money back with thee business days. Please view our Return Polciy

Q:How To Preserve Your Dresses?
Do you know how to preserve your dresses? Don't think it's a complex and difficult thing! Just one sentence to remember: Hang up tidy without folds, keep away from sun and moist. The reason is dresses are made up of the fabric like satin and silk, which is very easy to become deformed under external physical pressure. Thus folds will make enduring crease to your dress, try to avoid it! Also, strong sunshine or moist will make the fabric denaturizing. So REMEMBER to Hang up tidy without folds, keep away from sun and moist when you don't wear your dress.

Q:Will I be charged with the import fee?
First we have sent your order as a sample or a gift in order that the Customs will not charge u the import fee.
But sometimes the Customs will recognize this, in this case, u will be charged with the import fee.

Q:When can I receive the dress?
You can receive the dress 12-28 days after u placed the order.
More information please visit Shipping Information. If you have any questions, please contact us immediately.

Q:Will it charge more and takes longer time if i choose custom-made size rather than standard size?
No, the delivery time is the same. Don’t worry.

Q:How to take measurements ?
Measure your size is not an easy task, neither too complex.
You can click the “How to measure” link at the button of the website.

Q:What's the " hollow to floor"?
The Hollow to floor is measured from neck hollow (same as top shoulder).This size is used to determine the dress length. And if the dress you want is full length, then you can get this dress from top shoulder to floor directly, with shoes on please.

Q:How can we pay?
There are three ways to pay.
Frist: Pay by Paypal on-line.
Second: Pay us by credit card on-line.
Four: Bank transfer, check or money order. More information please visit Payment Method

Q:How can I trust your product and service
We are professional dresses supplier and accept payment via PayPal, which is the most secure payment tool.
And this is not the end of the sale. You are free to contact us at any time for the usage and dress preserve knowledge and any other relevant inquiry.

Q:How about the Quality of your Dresses?
We provide complete one-stop shopping for all quinceanera dresses,wedding dresses and other special occation dresses, NewQuinceaneraDresses inspects every gown and guarantees the condition. High quality, best price, and 100% satisfaction is our goal.

Q:What materials do you usually use on your dress products?
Chiffon: Delicate, sheer, and transparent -- made from silk or rayon. With a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps.
Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.
Satin:A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns.
Elastic Silk-Like Satin: A smooth silk satin, with a glossy front and matte back.
Taffeta: Crisp and smooth, with a slight rib.
Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).
Lace: Traditionally, this openwork fabric was made by hand, and therefore a more expensive option among fabrics.
Today, lace can be made by machine, and can even be made with stretch or "give" incorporated into the fabric.Lace is loved by a majority of girls, and it symbols romanticism.

Q:Is your dress custom service free prior to the regular sale?
Yes, it’s total free custom size! And we recommend you to provide your detailed size like bust, waist, hips and hollow to hem etc. This should be the right attitude of purchasing your dress. We are in pursuit of perfection and hope you can join together!

Q:Can I have my bridal dress with other color rather than the one shown in the picture?

Of course, you can. You can appoint any color you like for your gown. And if the choice on our website do not have the one you want, you could leave a message on the "Item Remark"  to tell us the color you want. What's more, any other requirements you can leave on the "Item Remark".

Q:I found good dresses style from other site which seems to be not available from Hedybridal. Can I have it from you then?
Yes, we could custom it for you. And you should provide us with clear images to show the detail of the dress like the front, back, right and left.
You are also suggested to provide the embellishment description and fabric you want to make sure the dress will be perfect. Last but not least, never forget to provide us with your sizes for accurate custom.
And u can leave your event date on the “Item Remark” to be assured to receive your gown in time.

Q:What’s the procedure of placing order from your site?
On our site, you can pick the product categories to overview various bridal dress styles. And when you have determined your selection, you just need to fill out the size details form and color, then add to shopping cart to checkout. Just take care of the rest online shopping procedures to finish your order. We will then send you the confirm email and process the order for you after your payment. You can also get started by checking our special offers from home page.

Q:Why custom dress online? Is it safe and accurate enough?
It is the trend.We do business online due to the e-commerce technology leap.
And it helps sellers to save costs of local store and release stock pressures. And all these saves are applied to you. So you can get a more reasonable price for online order. And what’s more, with the timely live chat, you can communicate with us and do consults clearly without disturb.Any time, you are recommended to contact us for professional suggestions of your party plan.

Q: If I have question about the dress I ordered, how can I do?
You can call us or email us to: newquinceaneradresses@gmail.com


Q: How will my dress be shipped?
We usually use TNT,UPS,DHL,Fedex and usps
We ship your dress randomly.
But all the express company will ship the dress to your home,so don’t worry.